Privacy Policy

1. Information We Collect

At Lugold, we respect your privacy. We collect information to provide better services to our customers. The information we collect includes:

• Personal Information: Name, email address, phone number, shipping address, and billing information.
• Order Information: Products purchased, order history, and payment details.
• Technical Information: IP address, browser type, device information, and browsing behavior.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill your orders.
• Communicate with you about your orders and account.
• Improve our website, products, and customer service.
• Send promotional offers and updates (with your consent).
• Prevent fraud and enhance security.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Payment processors, shipping partners, and delivery services.
• Legal Requirements: When required by law or to protect our rights.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• SSL encryption for secure transactions.
• Secure servers and firewalls.
• Regular security audits.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and shopping cart.
• Analyze website traffic and usage.
• Personalize content and advertisements.

You can control cookie settings through your browser preferences.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal data.
• Opt-out: Unsubscribe from marketing communications.

To exercise these rights, please contact us at support@lugold.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

8. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@lugold.com
• Phone: +254 741 754 655
• Address: Nairobi, Kenya