Welcome to LuGold. By accessing our website or making a purchase, you agree to be bound by the following terms and conditions.
All products are displayed with as much accuracy as possible, but slight variations in color or sizing may occur.
Orders are subject to availability. Once placed, you will receive confirmation and details on how to complete your payment. LuGold reserves the right to cancel any order if payment is not received within the agreed timeframe.
All payments must be made via M-Pesa (Till or Paybill) as instructed at checkout. Orders will only be processed after payment confirmation.
Delivery is arranged after payment has been confirmed. We aim to dispatch orders within 1–3 business days. Delays may occur depending on your location.
We accept returns or exchanges within 7 days of delivery for items in unused condition with original packaging. Shipping costs for returns are borne by the customer unless the item was defective.
Your information is handled with confidentiality and used only to process your orders and communicate with you about your purchase or promotions.
If you have any questions about these terms, please contact us at info@lugold.com or call +254 713 125 914.
Last updated: September 19, 2025